Raise a request

Got a bin problem?
Help is just a click away.

Use this page to make a request or report a problem relating to a council owned facility or service. Remember to sign in or register first (top right of page) so you can track the progress of your request.

Use this page to provide feedback, provide a compliment, or lodge a complaint. Remember to sign in or register first (top right of page) so you can track the progress of your request.

Please note that our Council Online Services Portal is not monitored outside the standard working hours of 8:30am – 4pm Monday to Friday. If you have an emergency request outside of business hours, please call 02 4732 7777 to speak with our afterhours team.

Council expects customers to treat all staff with respect and courtesy and will not accept threatening or aggressive behaviour. Please refer to our Policies page for more information.

Need Help ? Check out our handy hints page.

Confirm

Selecting a date for the above request will lock in your request and information. Do you want to continue? Click OK to proceed and complete your request or Cancel to edit/change your request details.

Please wait while we fetch further info...

Request Details

Request Type

Please login or register an account to book a Bulky Waste Collection.

Alternatively, you may contact the Council for this type of request.

Phone: (02) 4732 7777
8.30am - 4pm weekdays
(excluding public holidays)

Email: council@penrith.city

Translation Service: 131 450

As the COVID-19 situation continues to evolve with new directives from the Australian and NSW Governments, Council has taken the step to move to virtual services.
For more information, visit the Information and advice about COVID-19 page.

Please login or register an account to continue submitting your request.

Alternatively, you may contact the Council for this type of request.

Phone: (02) 4732 7777
8.30am - 4pm weekdays
(excluding public holidays)

Email: council@penrith.city

Translation Service: 131 450

As the COVID-19 situation continues to evolve with new directives from the Australian and NSW Governments, Council has taken the step to move to virtual services.
For more information, visit the Information and advice about COVID-19 page.

To report your stolen bin please select General Enquiry above or contact Council using the options below.

Phone: (02) 4732 7777
8.30am - 4pm weekdays
(excluding public holidays)

Email: council@penrith.city

Translation Service: 131 450

As the COVID-19 situation continues to evolve with new directives from the Australian and NSW Governments, Council has taken the step to move to virtual services.
For more information, visit the Information and advice about COVID-19 page.

A complaint is an expression of dissatisfaction with Councils decisions, policies, procedures, fees or charges, employees, agents, level of service provided, or failure to respond to a previous request for service.

For more information, please see Penrith City Council's Complaint Management Policy.

A complaint is not a request for Council services, if you need to request information or request other Council services, please click here

Complaints to the NSW Ombudsman

If we have not been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman: www.ombo.nsw.gov.au.

To see when and how you may be able to make a complaint to the NSW Ombudsman visit: http://www.ombo.nsw.gov.au/Making-a-complaint/how-to-make-a-complaint..

Penrith City Council is a public authority covered by the NSW Ombudsman scheme.

The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.

For information about the NSW Ombudsman, including when and how you can make a complaint, visit:www.ombo.nsw.gov.au.

Service Type

Service Area

City Planning Area

Library Location

Development Service Area

Customer

Lookup records

We're sorry, an error has occurred.

Account Lookup View
- Account Lookup View
- Contacts Lookup View

Choose one record and click Select to continue

Select	Account Name . sort ascending	Email. sort descending	Main Phone. sort descending	Account Type. sort descending	Account Number. sort descending	Primary Contact. sort descending	Address 1: City. sort descending	Status. sort descending

There are no records to display.

You don't have permissions to view these records.

Error completing request.

Error

We're sorry, an error has occurred.

Contact

—

Lookup records

We're sorry, an error has occurred.

Choose one record and click Select to continue

Select	Full Name . sort ascending	Email. sort descending	Main Phone. sort descending	Company Name. sort descending	Address 1: City. sort descending	Address 1: Phone. sort descending

There are no records to display.

You don't have permissions to view these records.

Error completing request.

Error

We're sorry, an error has occurred.

Product

—

Lookup records

We're sorry, an error has occurred.

Choose one record and click Select to continue

Select	Name . sort ascending	Product ID. sort descending

There are no records to display.

You don't have permissions to view these records.

Error completing request.

Error

We're sorry, an error has occurred.

Entitlement

—

Lookup records

We're sorry, an error has occurred.

Choose one record and click Select to continue

Select	Entitlement Name . sort ascending	Status. sort descending	Customer. sort descending	Start Date. sort descending	End Date. sort descending	Allocation Type. sort descending	Remaining Terms. sort descending

There are no records to display.

You don't have permissions to view these records.

Error completing request.

Error

We're sorry, an error has occurred.

Property Address

—

Note: Please type in your address and then select it from the drop-down list.

Lookup records

We're sorry, an error has occurred.

Choose one record and click Select to continue

Select	Full Address . sort ascending

There are no records to display.

You don't have permissions to view these records.

Error completing request.

Error

We're sorry, an error has occurred.

Request Details

Location/Address

Asset

—

Lookup records

We're sorry, an error has occurred.

Choose one record and click Select to continue

Select	Name . sort ascending

There are no records to display.

You don't have permissions to view these records.

Error completing request.

Error

We're sorry, an error has occurred.

Case Category

Source

Additional Information

Attach a fileAttach a file (optional)

Please do NOT attach any private, health, or enrolment-related documentation to this request

Clear

Note: You can add multiple files.
Each file you select should not exceed 5 MB in size.

The collection crew will only collect the items you've selected below. Make sure you select all types of waste you will include in your collection. We will send a separate truck for each type of waste you have selected. For more information please see Terms & conditions.

Permit Number

Business Name / Details

Location

Section

Use the arrow keys to navigate through the list of currently selected items. Press delete or backspace to deselect an item. For touch devices, use swipe and touch gestures to explore the list.

Use the arrow keys to navigate through the list of items. Press space to select or deselect an item. For touch devices, use swipe and touch gestures to explore this list.

---

Select all

12 items

No entries found

Is this complaint related to child safety?

Is this complaint related to child safety? NoIs this complaint related to child safety? Yes

What is your feedback regarding?

Use the arrow keys to navigate through the list of currently selected items. Press delete or backspace to deselect an item. For touch devices, use swipe and touch gestures to explore the list.

Use the arrow keys to navigate through the list of items. Press space to select or deselect an item. For touch devices, use swipe and touch gestures to explore this list.

---

Select all

2 items

No entries found

What is your complaint in relation to?

Is this in relation to an existing request?

Is this in relation to an existing request? NoIs this in relation to an existing request? Yes

Have you previously contacted Council in relation to this matter?

Have you previously contacted Council in relation to this matter? NoHave you previously contacted Council in relation to this matter? Yes

Note: For all enquiries and requests, please visit our Online Services Portal to Raise Request

Please enter reference number in the following format: P-02854-T5P4
If you have multiple reference numbers, please separate them with a comma Eg. P-02854-T5P4, P-02854-T5P3

Staff Name

What is the resolution or outcome you are seeking?

Does this matter relate to a discussion, meeting or email ?

Does this matter relate to a discussion, meeting or email ? NoDoes this matter relate to a discussion, meeting or email ? Yes

If so, please advise the date of interaction with Council

What is the purpose of this new address?

Are you the new managing agent or ceasing as the agent ?

Are you the new managing agent or ceasing as the agent ? Ceasing as the agentAre you the new managing agent or ceasing as the agent ? New managing agent

Managing Agent Company Name

List all owner details

Note: Include all owner's listed on the title. Must include First, Middle and Last name

Owners contact number

Note: Include each owner's contact number

Copy of most recent Rates Notice Required

Do you require a copy of the most recent Rates Notice ?

Copy of most recent Rates Notice Required NoCopy of most recent Rates Notice Required Yes

I confirm that I am the properties

By completing this information, you confirm that you are a person or organisation who is legally permitted to act on behalf of the property owner when dealing with us

Type of authorisation I have

How would you like to receive the rates notice

How would you like to receive the rates notice EmailHow would you like to receive the rates notice Post

Traineeship Type

Use the arrow keys to navigate through the list of currently selected items. Press delete or backspace to deselect an item. For touch devices, use swipe and touch gestures to explore the list.

Use the arrow keys to navigate through the list of items. Press space to select or deselect an item. For touch devices, use swipe and touch gestures to explore this list.

---

Select all

4 items

No entries found

Application Type

Use the arrow keys to navigate through the list of currently selected items. Press delete or backspace to deselect an item. For touch devices, use swipe and touch gestures to explore the list.

Use the arrow keys to navigate through the list of items. Press space to select or deselect an item. For touch devices, use swipe and touch gestures to explore this list.

---

Select all

6 items

No entries found

If other

Which department are you interested in?

Use the arrow keys to navigate through the list of currently selected items. Press delete or backspace to deselect an item. For touch devices, use swipe and touch gestures to explore the list.

Use the arrow keys to navigate through the list of items. Press space to select or deselect an item. For touch devices, use swipe and touch gestures to explore this list.

---

Select all

41 items

No entries found

Lot/Deposited Plan

Type of Development

Can you make a full or part payment?

What is the date you can make the full payment by

Part payment amount

Would you like a weekly, fortnightly, or monthly payment arrangement ?

Date of your first part payment

If you can't make any payments when will you be able to contact us again to review your account?

Primary Development Category

Total new floor area

Total new floor area of commercial space

Number of bedrooms

Number of units

Basement?

Basement? NoBasement? Yes

Please tell us when you received your approval letter

Relevant Meeting

—

Lookup records

We're sorry, an error has occurred.

Choose one record and click Select to continue

Select	Meeting Date . sort descending	Name . sort ascending

There are no records to display.

You don't have permissions to view these records.

Error completing request.

Error

We're sorry, an error has occurred.

FS Number

Date of last inspection?

Name of school

Exact location where the trolley is situated?

What is the branding on the trolley?

Is it a damaged trolley?

Is it a damaged trolley? NoIs it a damaged trolley? Yes

Is the trolley empty?

Is the trolley empty? NoIs the trolley empty? Yes

Type of Property

Is it causing an obstruction?

Is it causing an obstruction? NoIs it causing an obstruction? Yes

Is there a safety concern?

Is there a safety concern? NoIs there a safety concern? Yes

What is the obstruction?

Is it on a footpath area around restaurants /cafes

Is it on a footpath area around restaurants /cafes NoIs it on a footpath area around restaurants /cafes Yes

Type of illegal parking?

Have the Police been notified?

Have the Police been notified? NoHave the Police been notified? Yes

Police Incident Number

Type of activity

Duration Requirement (time)Proposed start date & duration

Type of animal

Number of animals

Is the animal safely secured?

Is the animal safely secured? NoIs the animal safely secured? Yes

Is the animal on or near the road?

Is the animal on or near the road? NoIs the animal on or near the road? Yes

Animal breed

Exact location of the animalLast known location of animal

Do you know the suspected owner and address?

Do you know the suspected owner and address? NoDo you know the suspected owner and address? Yes

Any injuries?

History of companion animal (Medical / ownership / current condition)

Is it contained?

Is it contained? NoIs it contained? Yes

Describe the animals temperament

Sex of animal

Microchip number

How does this affect you or your property?

Have the Fire Services attended

Application Number

If following up in relation to a current application, please provide application / reference number.

Date and time of Incident

Where possible, what action would you like Council to take ?

How often is the problem/incident occurring?

Have you contacted 000?

Have you contacted 000? NoHave you contacted 000? Yes

Have Police or Emergency Services attended?

Receipt Number

Vehicle registration number

Date waste dumped/sighted

Are you willing to give a statement as a witness?

It is important to note that witnesses may need to provide a formal statement should the matter be investigated.

Development Application (DA) number, or Complying Development Certificate(CDC)Development Application (DA) Number

Private Certified Complying Development (CDP) number

IRB Receipt Number

On-Site Sewer Management (OSSM) Number

Private Certified Complying Development (CDP) number

Has the Final Occupation Certificate been provided

Has the Final Occupation Certificate been provided NoHas the Final Occupation Certificate been provided Yes

Provider Details

Dial Before You Dig job number

Is the sign dangerous

Is the Graffiti offensive?

Current Location

Is it bulk waste ?

Is Asbestos mixed with other waste?

Is the stump painted yellow?

Is the Tree/Branch an immediate danger to the public ?

Is the Tree/Branch blocking the road or footpath area?

Issue Description

Larger than a Kangaroo?

Have site controls been implemented?

Lighting Type

Sign Type

Specific Location of ACM on site

Surface

Approximate size?

Approximate number of Syringes ?

Approximate depth?

Address/Location

Type of Structure

Date Construction was completed

Cost of Work in $0.00 format

Reported by

Reported By

Estimated amount of Asbestos

Spillage/Illegal Dumping Category

Waste Stream

Bin Size

Note: If you have a large red bin, please change to 240L.

No. of Bins Required

Bin Delivery Date

Bin Service Date

Bin Collection Date

Emergency Type

Complaint Type

Date/Time of Incident

Number of Bins

In Home

Action

Reason

Bin Condition

Serial Number

RFID

Waste (loose items must be in boxes or bags)

Example: lawn mower, table, chairs, furniture things that do not fit in your red bin.

Waste NoWaste Yes

Mattress

Mattress NoMattress Yes

Number Of Mattress

Note: Maximum of 4 per clean up.

Whitegoods (fridges, dryers, ovens, etc)

Whitegoods NoWhitegoods Yes

Garden vegetation (loose items must be bundled and securely tied, up to 1 metre long and 30cm in diameter)

Garden Vegetation NoGarden Vegetation Yes

Total Size

Note: A standard collection is 2m3.
You can book a larger collection. Each 2m3 you select will count as one collection. E.G. if you book a 6m3 collection, it will use 3 of your 4 free collections.

Select Month

Select Date from available slots

Request Date

Driver Notes

(Eg. This will be on the side street)

Suez Case ID

Library card number

Booking Number

Facility Name

Child's Full Name

Service Type

Service the Child Attends

Service of Interest

Is the Child Currently Enrolled in this Service?

Child's DOB

If Yes, please provide owners details

Start date

Finish date

Company Name

Utility – Working Under

Project Number

Utility responsible (if known)

Which Applications require sign off?

Has a Road Reserve Opening bond been paid?

Does the enquiry relate to a particular address or site?

My Details

It is important to provide us with your email address to allow Council staff to proactively keep you informed, to follow up and respond promptly with updates and information in relation to your request

Please provide us with your contact details, including your email address, to allow Council staff to proactively keep you informed, to follow up and respond promptly with updates and information in relation to your complaint. Please note, Council may be unable to investigate or act on anonymous complaints if there is insufficient information provided

Please provide your name, email and mobile phone number to enable us to verify your enrolment and action your request promptly.

Given Names

Last Name

Phone

If you are raising this request on behalf of someone else please provide their details

Full Name

Before proceeding please read our Terms & Conditions and our Privacy Policy

I agree to the terms and conditions

I consent to the collection of my personal information in accordance with the Privacy Policy

Items are to be placed out for the front of the premises no earlier than the night before the booked collection date.
If you have any questions please call Penrith City Council on 4732 7777.

Please ensure your bin is placed at the kerbside for collection prior to raising the request.

Please ensure your bin is placed at the kerbside for repair prior to raising the request.

Raise a Request

Provide Feedback

Request Details

Additional Information

My Details

If you are raising this request on behalf of someone else please provide their details

Online services

Other sites

Keep up to date

Contact Us