Welcome to the Penrith City Council's self service portal

Welcome to MyCouncil – our brand new online system for you to lodge requests, anytime and anywhere. The system is directly integrated with our Customer Experience team – that means your requests are actioned faster, and are easy to track for you and us.

We recommend you create an account so you can always see a record of the requests and questions you’ve asked us, and track their progress. However, you can lodge any request as a guest if you choose.

This is the first step in creating a simple and convenient online system to improve our services to you and make it easier for you to interact with us. This is a key part of our new Customer Promise and we will be improving and expanding the services over time.

MyCouncil Account

Raise requests as a GUEST (No login account required)