Raise a Request

Raise a request

Got a bin problem?
Help is just a click away.

Use this page to make a request or report a problem relating to a council owned facility or service. Remember to sign in or register first (top right of page) so you can track the progress of your request.

Use this page to provide feedback, provide a compliment, or lodge a complaint. Remember to sign in or register first (top right of page) so you can track the progress of your request.

Please note that our Council Online Services Portal is not monitored outside the standard working hours of 8:30am – 4pm Monday to Friday. If you have an emergency request outside of business hours, please call 02 4732 7777 to speak with our afterhours team.

Council expects customers to treat all staff with respect and courtesy and will not accept threatening or aggressive behaviour. Please refer to our Policies page for more information.

Please login or register an account to book a Bulky Waste Collection.

Alternatively, you may contact the Council for this type of request.

Phone: (02) 4732 7777
8.30am - 4pm weekdays
(excluding public holidays)

Email: council@penrith.city

Translation Service: 131 450

As the COVID-19 situation continues to evolve with new directives from the Australian and NSW Governments, Council has taken the step to move to virtual services.
For more information, visit the Information and advice about COVID-19 page.

A complaint is an expression of dissatisfaction with Councils decisions, policies, procedures, fees or charges, employees, agents, level of service provided, or failure to respond to a previous request for service.

For more information, please see Penrith City Council's Complaint Management Policy.

A complaint is not a request for Council services, if you need to request information or request other Council services, please click here

Complaints to the NSW Ombudsman

If we have not been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman: www.ombo.nsw.gov.au.

To see when and how you may be able to make a complaint to the NSW Ombudsman visit: http://www.ombo.nsw.gov.au/Making-a-complaint/how-to-make-a-complaint..

Penrith City Council is a public authority covered by the NSW Ombudsman scheme.

The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.

For information about the NSW Ombudsman, including when and how you can make a complaint, visit:www.ombo.nsw.gov.au.

To report your stolen bin please select General Enquiry above or contact Council using the options below.

Phone: (02) 4732 7777
8.30am - 4pm weekdays
(excluding public holidays)

Email: council@penrith.city

Translation Service: 131 450

As the COVID-19 situation continues to evolve with new directives from the Australian and NSW Governments, Council has taken the step to move to virtual services.
For more information, visit the Information and advice about COVID-19 page.

Please login or register an account to continue submitting your request.

Alternatively, you may contact the Council for this type of request.

Phone: (02) 4732 7777
8.30am - 4pm weekdays
(excluding public holidays)

Email: council@penrith.city

Translation Service: 131 450

As the COVID-19 situation continues to evolve with new directives from the Australian and NSW Governments, Council has taken the step to move to virtual services.
For more information, visit the Information and advice about COVID-19 page.

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