Raise a request
Got a bin problem? Help is just a click away.
Use this page to make a request or report a problem relating to a council owned facility or service. Remember to sign in or register first (top right of page) so you can track the progress of your request.
Use this page to provide feedback, provide a compliment, or lodge a complaint. Remember to sign in or register first (top right of page) so you can track the progress of your request.
Please note that our Council Online Services Portal is not monitored outside the standard working hours of 8:30am – 4pm Monday to Friday. If you have an emergency request outside of business hours, please call 02 4732 7777 to speak with our afterhours team.
Council expects customers to treat all staff with respect and courtesy and will not accept threatening or aggressive behaviour. Please refer to our Policies page for more information.
Need Help ? Check out our handy hints page.
Selecting a date for the above request will lock in your request and information. Do you want to continue? Click OK to proceed and complete your request or Cancel to edit/change your request details.
A complaint is an expression of dissatisfaction with Councils decisions, policies, procedures, fees or charges, employees, agents, level of service provided, or failure to respond to a previous request for service.For more information, please see Penrith City Council's Complaint Management Policy. A complaint is not a request for Council services, if you need to request information or request other Council services, please click here
Complaints to the NSW Ombudsman If we have not been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman: www.ombo.nsw.gov.au. To see when and how you may be able to make a complaint to the NSW Ombudsman visit: http://www.ombo.nsw.gov.au/Making-a-complaint/how-to-make-a-complaint..
Penrith City Council is a public authority covered by the NSW Ombudsman scheme. The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. For information about the NSW Ombudsman, including when and how you can make a complaint, visit:www.ombo.nsw.gov.au.
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